SG Global Training Platform

Who We Are

Globalverse UK is a leading professional services company providing comprehensive training and consultancy solutions to organizations across the world.We deliver a wide range of specialized online training programs and expert consultancy services through our advanced learning management platform. Our services cater to diverse stakeholders across multiple sectors, helping organizations enhance their operational excellence, regulatory compliance, and professional development.

Information We Collect

We collect and process the following personal information about learners:

• Full name
• Contact details (email address, phone number)
• Professional information (employer, job title, role)
• Training progress and completion data
• Assessment results and certifications
• Login credentials and platform usage data

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract fulfilment: Processing is necessary to deliver the training services you or your employer have contracted us to provide

Legitimate interests: To maintain training records, improve our services, and provide certification evidence

How We Use Your Information

Your personal information is used to:

• Create and maintain your learning account
• Track and record your training progress
• Issue certificates and qualifications
• Verify completion of required training modules
• Communicate important information about your training
• Provide technical support
• Generate anonymized statistical data for service improvement
• Comply with legal and regulatory obligations

Data Retention

We retain your personal information for:

• The duration of your training program
• A period necessary to comply with our contractual obligations
• Any additional period required by law or regulatory requirements
• Up to 6 years after completion for certification verification purposes

Data Security

We implement appropriate technical and organisational measures to ensure the security of your personal data, including:

• Encrypted data storage and transmission
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection
• Secure backup systems

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request erasure of your data (where applicable)
• Object to processing
• Request data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO)

Data Sharing

We may share your personal information with:

• Your employer (training progress and completion status)
• Regulatory bodies (when legally required)
• Our authorised third-party service providers (e.g., learning platform providers)
• All third parties are required to respect the security of your personal data and treat it in accordance with the law

International Transfers

When we transfer personal data outside the UK/EU, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions
• Other legally approved transfer mechanisms

Cookie Policy

Our learning management platform uses essential cookies to:

• Maintain your session
• Remember your preferences
• Ensure platform functionality
• Track training progress

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and significant changes will be notified to you directly.

Contact Information

For any privacy-related queries, please contact:

Data Protection Officer Globalverse UK Anna Niemczewska

Email: DPO@globalverseuk.org

Phone: 07748770108

Supervisory Authority

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).